Frequently Asked Questions
Walk-ins are always welcome. However, reservations are highly recommended, especially on Friday and Saturday evenings.
Our rooftop cocktail patio and indoor bar area are available on a first-come, first-served basis. For the indoor dining room, sushi bar, and covered rooftop terrace, we strongly recommend making a reservation in advance.
We invite our guests to dress to impress and complement the refined atmosphere of Hestia. Business casual and dressy attire are highly encouraged.
Athletic wear, excessively revealing clothing, and exposed undergarments are not permitted.
For outdoor seating, we recommend dressing comfortably with the weather in mind. Our goal is to provide an elevated dining experience for all guests.
Yes. Our rooftop seating is available year-round, weather permitting.
Hestia Modern Asian Rooftop is located on the 16th floor of Panorama Tower at:
14819 Ballantyne Village Way, Suite 1600
Charlotte, NC 28277
Complimentary parking is available throughout Ballantyne Village, including surface lots and the attached parking deck.
Hestia offers a modern Asian dining experience featuring chef-driven cuisine, premium seafood, handcrafted sushi, innovative cocktails, and elevated rooftop dining with panoramic views of Charlotte.
Yes. Vegetarian and gluten-free dishes are clearly marked on our menu with (V) and (GF) indicators.
If you have dietary restrictions, please speak with your server. Many dishes can be modified to accommodate dietary needs whenever possible.
Yes. Reservations for parties of up to 12 guests can be booked through Tock.
For groups larger than 12 guests, private event accommodations and food-and-beverage minimums may apply. Please visit our Private Dining page to submit an inquiry.
Yes. Happy Hour is available daily from 5:00 PM to 6:30 PM.
Guests can enjoy a selection of specialty cocktails, wine, beer, and food offerings. Our current Happy Hour menu is available on our website.
Our operating hours vary seasonally. For the most up-to-date dinner and bar hours, please visit our website or Google Business Profile before your visit.
Hestia welcomes guests of all ages.
While many guests choose Hestia for date nights, celebrations, and special occasions, families are also welcome to dine with us. Please note that we do not currently offer a dedicated children's menu.
Absolutely. Hestia offers a variety of private and semi-private event spaces, including full restaurant buyouts, rooftop receptions, corporate gatherings, rehearsal dinners, birthday celebrations, and other special occasions.
Simply submit an inquiry through our Private Dining page, and our events team will help determine the ideal space and experience based on your guest count, event type, and special requests.
Yes. We are happy to accommodate dietary restrictions and food allergies whenever possible.
For the best experience, we recommend notifying us at least 72 hours prior to your reservation. For private events, dietary accommodations can be coordinated directly with our sales team during the menu planning process.
Yes. Outdoor seating is weather dependent to ensure the comfort and safety of our guests. In the event of severe weather, seating availability may be adjusted accordingly.
For the best sunset experience, we recommend:
• Spring & Summer: 7:00 PM – 8:00 PM
• Fall & Winter: 6:00 PM – 7:00 PM
Sunset times vary throughout the year, so exact viewing times may change seasonally.
While valet parking is not currently available, guests have access to ample complimentary parking within walking distance of the restaurant, including both surface lots and the attached parking deck at Ballantyne Village.
Yes. A 20% gratuity is automatically applied to all guest checks.
Outside alcoholic beverages are generally not permitted.
Guests may bring up to two bottles of wine that are not currently offered on Hestia's wine list. A corkage fee of $35 per bottle will apply.
Outside food is not permitted.
Guests celebrating a special occasion may bring a store-bought cake with its original packaging and ingredient label intact. A $35 dessert fee will apply.
Please note that homemade desserts and other outside food items are not permitted.